Last revised: 06-01-2025

At Maqhawe Consulting Limited (“MaqConsult”), we are committed to providing quality services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be processed for our services and related transactions.

1. 30-Day Return Policy
   You have 30 days from the date of service delivery or payment to request a refund.

    

2. Eligibility for Refunds
   To be eligible for a refund, your request must meet the following criteria:
   • The service or product is in the same condition as when delivered or purchased.
   • You provide proof of purchase or relevant receipt.
   • The request is made within the 30-day window.

    

3. How to Request a Refund
   • To initiate a refund, please contact us at info@maqconsult.com with your details and reasons for the refund.
   • Include any relevant documentation or proof of purchase.

    

4. Refund Process
   • Upon receipt of your request, Maqhawe Consulting Limited will review it within 7 business days.
   • If approved, the refund will be processed back to your original payment method within 14 business days.
   • You will receive notification of the outcome via email.

    

5. Damages and Issues
   • Please inspect our services upon completion or receipt.
   • Contact us immediately at info@maqconsult.com if there are issues such as damages, defects, or errors so we can evaluate and resolve the matter.

    

6. Exceptions / Non-Refundable Cases
   • Refunds are not available for services already rendered or completed.
   • Custom services or packages may have different refund conditions, which will be specified when purchased.
   • The following are not eligible for refunds:
     • Services that have been fully delivered and used.
     • Gift cards or promotional offers.

    

7. Exchanges
   • To exchange a service, please contact us to discuss options. Generally, you may need to request a refund and then make a new purchase for the desired service or package.

    

8. Jurisdiction and Legal Note
   • This refund policy is governed by the laws of Zambia.
   • For any disputes relating to refunds, please contact us at info@maqconsult.com.

    

9. Contact Us
   • For questions or to initiate a refund, please contact us at info@maqconsult.com.